Privacy Policy

("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, share and protect your personal data, and the rights you have. It is framed in line with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000 and the SPDI Rules, 2011. In this policy, "personal data" means any data about an individual who is identifiable by or in relation to such data, and "you" / "Data Principal" means the person to whom the personal data relates.

1. Data We Collect

• Contact details — your name, phone number, WhatsApp number, email and service address, shared when you book a service or send an enquiry.
• Service details — the type of pest problem, home/premises size and service history, used to deliver and warranty our work.
• Communications — messages you send us by phone, WhatsApp, email or the website enquiry form.
• Technical & usage data — limited data such as cookies your browser stores (see our Cookie Policy) and, if enabled by our host, anonymous, aggregated website analytics.

We do not knowingly collect sensitive personal data (such as financial, health or biometric data) through this website, and we do not process payments here.

2. Purpose & Lawful Basis

We process your personal data on the basis of your consent and for the following specified purposes:

• To schedule, deliver and follow up on pest control services you request.
• To provide quotations and respond to your enquiries.
• To honour service warranties and handle re-service requests.
• To keep records required for legitimate business and legal/accounting obligations.

3. Consent & Withdrawal

By submitting an enquiry, booking a service, or accepting our consent notice on this website, you consent to the processing of your personal data for the purposes above. Your consent is limited to what is necessary for these purposes. You may withdraw your consent at any time by contacting our Grievance Officer (details below); withdrawal is as easy as giving consent. Withdrawing consent does not affect processing already carried out, and may mean we can no longer provide a requested service.

4. How We Share Data

• Our service technicians — the verified technician assigned to your job receives the details needed to reach and serve you.
• Service providers (Data Processors) — hosting and communication tools (e.g. WhatsApp, when you use the enquiry form) that help us operate, under appropriate safeguards. Your use of WhatsApp is also governed by WhatsApp's own privacy policy.
• Legal requirements — where disclosure is required by law or a lawful authority.

We do not sell, rent or trade your personal data to third parties, and we do not send marketing messages without your consent.

5. Data Retention & Security

We retain personal data only as long as necessary to fulfil the purposes above, to honour warranties, and to meet legal obligations — after which it is deleted or anonymised. We apply reasonable security safeguards to protect your data against unauthorised access, loss or misuse, and limit access to staff who need it to serve you.

6. Children's Data

Our services are directed to adults. We do not knowingly process the personal data of children (individuals under 18) without verifiable consent of a parent or lawful guardian, and we do not undertake tracking, behavioural monitoring or targeted advertising directed at children, in accordance with the DPDP Act.

7. Your Rights as a Data Principal

Subject to applicable law, you have the right to:

• Access — obtain a summary of the personal data we process about you and the processing activities.
• Correction & updating — have inaccurate or incomplete data corrected or completed.
• Erasure — request deletion of your personal data where it is no longer required.
• Withdraw consent — as described in section 3.
• Grievance redressal — raise a complaint about our handling of your data (see our Grievance Redressal page).
• Nominate — nominate another individual to exercise your rights in the event of death or incapacity.

To exercise any right, contact our Grievance Officer using the details below. You also have the right to escalate an unresolved complaint to the Data Protection Board of India.

8. Grievance Officer / Data Protection Contact

In accordance with the DPDP Act and the Information Technology Rules, our contact for privacy and data-protection matters is:

,
Email:
Phone:

We aim to acknowledge grievances within 48 hours and resolve them within the timelines prescribed under applicable law.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected on this page with a revised "last updated" date. Please review it periodically.