Grievance Redressal

We are committed to resolving your concerns fairly and promptly. This page explains how to raise a grievance about our services or the handling of your personal data, in line with the Digital Personal Data Protection Act, 2023, the Information Technology (Intermediary Guidelines) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.

1. Grievance Officer

You can contact our Grievance Officer for any complaint, including data-protection matters:

,

Email:
Phone:

2. How to File a Grievance

Please write to the Grievance Officer by email or phone with:

• Your name and contact details;
• Your booking reference or service address (if applicable);
• A clear description of the issue; and
• Any supporting details or photographs.

3. Our Timelines

• We will acknowledge your grievance within 48 hours of receipt.
• We will endeavour to resolve it within 15 days, or within the timeline prescribed under applicable law, whichever is earlier.

4. Escalation

If you are not satisfied with the resolution of a data-protection grievance, you may escalate the matter to the Data Protection Board of India under the DPDP Act, 2023. For consumer grievances, you may approach the appropriate Consumer Disputes Redressal Commission or the National Consumer Helpline (1915).

5. Contact

Phone / WhatsApp:
Email: